After about 5 uses each they have all began to bind when reeling. If your shipping charges aren't refunded, please call Shimano Customer Service at 1-877-577-0600 to see if you're eligible for a refund. Reel Repair Form. We believe in the power of cycling to create a better world as we move forward. for warranty repairs, you MUST include a valid purchase receipt, as well as your full mailing address and telephone number. If you are sending a rod, reel, motor, etc. Expedited Shipping (check appropriate box): Hours of operation. Bearings are not covered under warranty To initiate a Warranty Service request for your reel: Select one of our Authorized Service Centers using our locator map Complete our Reel Warranty online submission form to initiate a claim directly with Shimano 92456 (877)-577-0600 Haddrell's Point Tackle Satellite Service Center 885 Ben Sawyer Blvd. Send back your entire rod. Ontario Canada Office Shimano Canada Ltd. Reel Support Services 427 Pido Rd. Need supplies to get back on the water? Warranty handling This workshop is well equipped and able to handle any sized job. Reels (Limited 1 Year Warranty) During this period, Shimano will perform repairs or effect replacement of reels, at Shimano's option, with no cost to the original purchaser other than shipping charges incurred to our service facility Rods (Limited 2 Years Warranty) My local tackle shop told me it would cast $35 to ship the rod to Shimano, this is to cover shipping& insurance. Upon receipt of your reel, a Shimano representative will be in contact for billing information REPAIR REQUEST FORM SEND REELS TO: SHIMANO NORTH AMERICA FISHING INC. ATTN: REEL REPAIR 1 HOLLAND IRVINE, CA 92618 *Please note: We do not ship to P.O. From shirts, hoodies, hats, beanies, and even some lures we have all you want to dress out in Shimano gear. Fill out this form completely and legibly. Yeah well thats it, Ive got a Biomaster in the PG model that I had to get from Japan a few years back and it's still going strong. 29456 (877)-577-0600. Les heures d'ouverture sont du lundi au vendredi, de 8 h 30 17 h 00 (HE) Paiements par carte de dbit et de crdit uniquement, nous n'accepterons pas les espces pour le moment. Pleasant, SC 29464 (843) 881-3644 www.haddrellspoint.com repairs@haddrellspoint.com Texas K9J 6X7 A. Aikman Sporting Goods & Repair Satellite Service Center Posted June 4, 2019 That's bull poop. This year we did a survey on the satisfaction among our dealers regarding the service of Shimano. We inspire all people to enjoy our products in their everyday lives and where they take them. This warranty expressly provides for the repair or replacement of a defective reel or rod and is the sole remedy of the warranty. Information related to Shimano's reel warranty and repairs. Does anyone know where to find the info on the Shimano websit. The first one, I dropped off the rod myself and second time I just mail the rod in (Covid-19). Monday - Friday 8 a.m. - 4 p.m. Shimano American Corp. South Carolina Office Reel Support Services 9550 Palmetto Commerce Pkwy Ladson, SC. We stock an ever growing inventory of reel spare parts, including miniature bearings and carbontex drag washers. D & H Reel Repairs have been servicing and supplying parts for all types and makes of fishing reels since 2002, from our base of operations in South East Queensland. shimano service centers; shimano sponsorship; multi-service & events; warranty; corrective actions; shimano anti counterfeit program; shimano against the tampering with e-bikes; tech docs; shimano advocacy; social media; eco-friendly packaging ; environmental policy; discontinued products; about us With the leading engineering technologies since 1921, Shimano produces the highest quality fishing products on the market. Rod Warranty 1 Holland Irvine, CA 92618 1-877-577-0600 . Click Done after twice-examining everything. Find the Shimano Warranty Claim Form you want. Lucky me I still have 3 crucial left which carry limited lifetime warranty, but the bad part is Shimano ship Curado as . Each time you hook up a fish, the stress affects your tackle. To request repairs (or non-warranty service) send your reel, postage pre-paid, to us. Add the date and place your e-signature. Any and all other remedies and damage that may otherwise be applicable are excluded, including but not limited to, incidental and consequential damages. South Carolina Office Reel Support Services 9550 Palmetto Commerce Pkwy Ladson, SC. Your Name: Street Address for return shipping (No PO Boxes): The best place to buy Shimano gear for your fishing reels, and the soft goods and accessories to go along with them. Include a copy of your proof of purchase. If Shimano decided to honor the lifetime warranty the $35 would be returned. Change the blanks with unique fillable areas. Warrants to the original owner that the SHIMANO bicycle division product, including STEPS drivetrains, for which they received this warranty, is free from a defect in material and workmanship for a period of two years, and their DURA-ACE and XTR components are covered for a period of three years from the date of original purchase. So far I got two replacement from Shimano for my Crucial gen 1 and 2. Mt. The box states see warranty info inside, however, there was no paperwork in the "new" plastic containers. Boxes. Shimano offers the most innovative fishing reels, rods and accessories in Australia and throughout the world. Item must be shipped freight prepaid. Shimano shipped replacement rod to me no question ask. WARRANTY HANDLING To Build Closer Relationships between People, Nature, and Bicycles. Any and all other remedies and damage that may otherwise be applicable are excluded, including but not limited to, incidental and consequential damages. Open it up using the cloud-based editor and start altering. Shimano also provides reel service and warranty work in Canada at its corporate offices in Peterborough, Ontario, and also a 'Satellite Service Center' in Mississauga. A full estimate will be provided for your approval before any fees are levied. Shimano Reel Warranty Shimano warrants to the original purchaser that this product will be free from non-conformities in material or workmanship for the period of one year from the date of purchase. Return to: Shimano American Corp. Attn. This warranty expressly provides for the repair or replacement of a non-conforming Shimano Product and is the sole remedy of the warranty. The Curado rods are similar characteristically to the Crucial. Many people want to cut the rod to save on shipping costs. Fill the blank fields; involved parties names, places of residence and phone numbers etc. Shipping charges may be refunded depending on the reason for your Shimano return and in Shimano's sole discretion. Reel Repair 1 Holland Irvine, CA 92618 Name: Address: City: Home Phone: Work Phone: Fax# Email Address: State: Zip: Daytime Phone: Return Shipping (all orders ship UPS Ground): L UPS Ground -Actual shipping charge per UPS. Items under warranty will be returned to you prepaid. Then download and fill-out the reel repair form found on the Shimano web site at Shimano Service Centers. Shimano warrants to the original retail purchaser that the Shimano bicycle division product for which they received this warranty, is free from non-conformities in material and workmanship for a period of two years*; and their DURA-ACE and XTR components are covered for a period of three years* from the date of original retail purchase. With a product range including the most advanced reels, rods, accessories, apparel, lures and more, we provide professional and recreational fisherman with . . You may not be refunded for shipping charges if: The return was not due to an error by Shimano I just got 4 Shimano Symetre reels, 2 x 1000FL and 2 x 2500 FL. Repair Request Form Send Reels to: Shimano American Corp. Attn. To this survey participated multiple dealers throughout Europe and we are very proud to make notice that Shimano's customer service scored an average of 8.3 in 2016 on service and warranty. Peterborough, ON. I guess with Shimano reels especially, so few come back for a warranty claim that the chances of a problem happening which would truly be covered under warranty is very small, especially good gear like you've bought, so I guess for some it is possibly a risk worth . We also carry all Shimano parts for your reels. 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